Returns & Refund Policy

At The Eagle Ray Dive Shop, we strive to provide you with top-quality diving and snorkeling gear. If you are not completely satisfied with your purchase, we are here to help.

📌 Return Policy

Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return:

• Your item must be unused and in the same condition that you received it.

• It must also be in the original packaging.

• A receipt or proof of purchase is required.

🚫 Please do not send your purchase back to the manufacturer.

💳 Refunds (if applicable)

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

⏳ Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again.

2. Contact your credit card company – it may take some time before your refund is officially posted.

3. Contact your bank, as processing times may vary.

If you’ve done all of the above and still have not received your refund, please contact us at info@eagleraydiving.com.

🚫 Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

🔄 Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need an exchange for the same item, email us at info@eagleraydiving.com.

🎁 Gift Returns

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the item is received, a gift certificate will be mailed to you.

• If the item wasn’t marked as a gift, or the gift giver had it shipped to themselves, we will refund the gift giver, who will be notified about the return.

📦 Return Shipping

To return your product, contact us via email, and we will arrange a return location for you.

• You will be responsible for paying return shipping costs.

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

• Depending on your location, the time it takes for an exchanged product to reach you may vary.

📌 For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

For further questions, please contact us at info@eagleraydiving.com.

🐠 The Eagle Ray Dive Shop – Your trusted partner in diving and snorkeling adventures.